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This session is an introduction to conflict resolution and the benefits – and challenges – of holding difficult conversations.

First, we will look at how disagreements arise and examine participants’ attitudes to conflict. We all tend to have default positions which we go to in times of stress – each has its advantages and disadvantages. We will consider what happens if disputes are not managed properly and how we can make situations worse by adopting roles in the drama triangle.

Next, we will learn some tools to help reduce the drama and resolve conflict in our professional and personal lives. We will consider a model for holding difficult conversations. These are skills which can be taught and learned and improve with practice.  Few of us are fortunate enough to be natural mediators.

We will conclude the session by moving from insight to action. Participants will get an opportunity to put what they have learned into effect and leave with a commitment to play their part in reducing the drama.


  • A 2-hour training course
  • Structured and interactive session with individual and small group exercises
  • Zoom and Power Point used as session facilitation equipment
  • Handout with content overview and additional resources available after the course


  • Exploring how disagreements turn into conflict and the cost in the workplace at in personal relationships
  • Considering the roles we adopt which fuel the drama
  • Tools to reduce the tension and resolve conflict productively
  • Techniques for moving from Insight to Action


Aimed at everyone at all levels


11th May, 9am to 11am


Iain Christie is an accredited mediator, certified coach and professional Imago and Daring Way™ Facilitator.  He has worked in central government in the UK and internationally and has industry experience in the legal and media sectors.  His training as a professional actor also equips him to teach effective communication and performance skills useful for presentations, business development and leadership roles. Iain’s specialism is in conflict resolution both in respect of specific disputes which have led to a break-down in relationship and also in respect of inner conflict which hinders our ability to lead productive, harmonious and joyful lives.  He facilitates courageous conversations between individuals, groups and within ourselves.


Thursday 11 May 2023 9:00 am - 11:00 am


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Ticket Type Price Spaces
Member Price £175+VAT £175.00
Non-Member Price £250+VAT £250.00

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