Every organisation says it values honesty, but few leaders are taught how to have truly open, human conversations when it matters most. Whether it’s giving feedback, addressing performance, or tackling tension, courageous conversations are the foundation of trust and accountability. In this interactive 90-minute session, participants will learn how to approach difficult discussions with confidence, empathy and clarity – creating a culture where people can speak honestly, listen deeply, and move forward together.

YOU WILL LEARN

• Why courageous conversations are essential to healthy culture and high performance.
• What holds us back from having them – and how to manage your own mindset and emotions.
• Practical tools for structuring and leading high-stakes conversations.
• How to balance empathy with accountability to achieve better outcomes.
• Ways to build a feedback-rich culture that normalises honesty and learning.

CONTENT

• The role of courageous conversations in building trust and performance.
• Common blockers – and how to reframe fear into curiosity.
• The three-step structure for confident conversations.
• Emotional agility: staying calm and present under pressure.
• Quick-win tools to embed everyday feedback and openness.

DELEGATE LEVEL

Designed for managers with at least 6 months experience who want to strengthen confidence and impact when tackling difficult or sensitive conversations.

DATE & TIME

6th March, 10am to 11.30am

TRAINER:

Jo Webb is a Leadership Coach and former Chief People Officer with over 25 years’ experience helping creative and marketing agencies unlock leadership, culture and performance. Jo specialises in building emotionally intelligent, human-centred leaders who can drive high performance in fast-paced, hybrid environments.