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Alliance Partner

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Question & Retain

Q&R helps businesses to listen better to clients, employees, stakeholders and members

We are an insights agency that gathers real time data with an emotionally intelligent approach.

Our Pulse Check goes beyond simply survey software. Our expert consultants help you to construct questions that elicit the most meaningful responses and help you to interpret the data. As a result, you understand what your audience is thinking and feeling.

Pulse Check empowers you with new knowledge that you can use to retain clients and staff, reduce attrition, stimulate new business and growth.

I met with Q&R at a time when we were looking to up the ante on entering and winning industry awards. Including metrics in our award entries was an important piece of the puzzle that added significantly to the way we could support our story of delivering excellent client satisfaction with data. Q&R’s team is on the ball when it comes to really understanding how agencies work and what will benefit them. We see them as a trusted partner in helping us to measure and manage client satisfaction.

Client Delight 101: Overcoming the tardy email challenge and keeping clients happy

Client Delight 101: Overcoming the tardy email challenge and keeping clients happy

As part of our work measuring agency client satisfaction, we often unearth the seemingly ‘small stuff’ that matters to clients…

Embracing the Future: The Hybrid Working Dilemma

Embracing the Future: The Hybrid Working Dilemma

Introduction: “The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic.” -…

What does it take to be a great communicator?

What does it take to be a great communicator?

Such a pleasure to interview Laura Colantuono, Group Head of Internal Communications, lolC Board Director, Fremantle. What does it take to…

The Importance of Employee Well-being: Nurturing Staff During Surgery and Recovery

The Importance of Employee Well-being: Nurturing Staff During Surgery and Recovery

Introduction: In every workplace, there may come a time when an employee faces surgery. As an employer or manager, it…

7 Ways Businesses can Join the Circular Economy and Live More Sustainably

7 Ways Businesses can Join the Circular Economy and Live More Sustainably

The circular economy is an economic model that aims to eliminate waste and promote sustainability by keeping resources in use…

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