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There are a number of training course levels to progress through which are appropriate for mid, senior or leadership level with each level being awarded an Excellence certificate.  The Excellence series is targeted primarily at Client facing staff but is also appropriate for anyone with some level of Client contact.  The training is highly practical with hints, tips and advice on how to approach the different aspects of your job at each level.   Each training session will give you many practical approaches to use day to day after the training session both internally with colleagues and externally with Clients.

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