Conflict is part of all our lives both personally and professionally and workplace conflict is a normal part of working with and for people. Most of us avoid difficult conversations because they make us feel uncomfortable but this only prolongs the status quo and the resultant stress and resentment. The only way to handle workplace conflict is to deal with it. Having the confidence to have difficult conversations comes from understanding how to approach them and knowing the techniques to use to produce a successful outcome for both parties.

FORMAT

• A 90-minute training course running 10am – 11.30am
• Structured and interactive session with individual and small group exercises
• Zoom and Power Point used as session facilitation equipment
• Preparation task set for the course in advance
• Slides detailing course content available after the course

CONTENT

• Importance of tackling difficult conversations
• Determining the purpose of challenging conversations
• Recognising and managing your emotional state
• Planning and preparing – adopting the correct conflict resolution style/approach
• Opening the conversation
• Handling the process – your side, their side, handling reactions, compromise, agreement