TRAINING : Building Client Relationships

Building and consolidating relationships with Clients is a key part of career development in an agency. This course will help you understand what Clients need from agency staff and give you top tips on how to understand Clients better, how to build relationships with them and how to make yourself invaluable to them.

FORMAT

A 90-minute training course running 10am – 11.30am
Structured and interactive session with individual and small group exercises
Zoom and Power Point used as session facilitation equipment
Preparation task set for the course in advance
Slides detailing course content available after the course

YOU WILL LEARN

To assist with understanding Client needs and expectations
To develop strong relationships with Client
To establish how to provide an added value level of Client service

CONTENT

Good Client service – when it starts and how to sustain it
Identifying what good Client service is – basic, additional and highest level
Client relationship building – developing and building strong relationships virtually and in person – professionally, socially and personally
Understanding how to work with different Client personality types
Making yourself invaluable to Clients through proactivity and adding value

DELEGATE LEVEL

Appropriate for junior to mid-level agency staff with regular Client contact

DATE & TIME

25th March, 10am to 11.30am

TRAINER:

Niki Hurst Smith spent 15+ years working in a number of highly regarded independent agencies servicing a range of blue chip clients and managing large teams. After this Niki transferred into senior positions within the People Team at two highly regarded agencies. For the last 10 years Niki set up her own consultancy supporting agency and business leaders to create an environment where high performing teams can deliver exceptional work, grow the business and build healthy, happy teams balancing her HR expertise with her knowledge and experience of working as a senior client handler.

As part of this Niki regularly develops and delivers a range of bespoke training sessions for all levels and roles. She also facilitates a range of bespoke workshops on a range of business topics / challenges. Niki has unique expertise drawn from her time leading agency teams and her role as a HR Consultant where she interacts daily with leaders and employees in a wide range of agencies. This means she can ensure that agencies are not only focused on their people but their product and profit too. Niki uses this expertise to ensure her training is practical, impactful and fit for purpose.

Date/Time

Tuesday 25 March 2025 10:00 am - 11:30 am

Location

Zoom Webinar
Online
Less than 2 hrs

Book Now

This event is fully booked.

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