From good to great – learnings from the field on what is the Client Services X Factor

Hosted by Rebecca Brennan, COO at Kyan & featuring special guests.

This GreenJam will take an in-depth look at the difference between good versus great Client Services:

30 min presentation:

• What is Client Services
• What are the skills required to be great at Client Services
• How do you learn and develop those skills, especially when we are all working more hybrid
• From outside the sector a few stories of inspiration

45 min panel discussion:

• Practical advice from some of the industry best Client Services practitioners and Alliance members Jamie Matthews – CEO at Initials, Bella Rushmer – Senior Account Manager at Mesh Marketing & Grace French – Associate Director & Head of Culture at Stand.

15 min – Q&A