While generative image and text tools grab the headlines, the immediate ROI for independent agencies lies in operational automation. This session strips away the glamour of creative AI to focus on the “boring” back-office efficiency that improves net profit margins.

Join our Group Lead Jason Anderson (Digital & Technology Director at Avantgarde) & panel for a deep dive into the operational stack. We will showcase how agencies are using AI and automation tools & workflow management platforms to streamline onboarding, reporting, finance and project management. This is about doing more with the same headcount.

Meet the Panel

Gabriella Krite is Managing Partner at The Kite Factory, where she leads operations across the agency with a focus on driving efficiency, governance and scalable growth. She has been at the forefront of embedding AI and automation into core business processes, with a particular emphasis on improving finance workflows, project management and client servicing. Gabriella is passionate about using “practical AI” to streamline operations, enhance delivery and unlock greater value for clients.

Alistair Wilson leads flowmondo, top-rated AI automation experts who serve technical service-based businesses across the UK and US.

Harv Nagra started his career in agency delivery as a Digital Producer, eventually progressing into leadership as a Digital Director, managing delivery teams and client engagements. From there, he moved into agency operations. Today, he’s Head of Brand Communications at Scoro and host of The Handbook: The Operations Podcast, where he speaks with agency and consultancy leaders about scaling smarter, more operationally mature service businesses.

Target audience

• Primary: COOs, Operations Directors, Project Management Leads + Agency Owners looking for efficiency gains.

About the Group

The AI and Experience Tech Action Group is the Alliance lab for AI, interactive and emerging technologies.
This group is the lab for AI, interactive and emerging technologies. We bring together independent agencies who want to use fast moving technology, especially artificial intelligence, to create unforgettable experiences and smarter ways of working. The group shares playbooks, pilots and standards so members can move faster, with more confidence and less risk.