From Burnout to Breakthrough: How to build anti-toxic cultures in agencies

Isabel Odlin, Member Lead for the Wellbeing Action Group is over the moon to share that Pauline Hughes will be joining July’s Wellbeing Action Group.

Pauline Hughes is an expert in creating fearless workplace cultures that empower people and drive business success. Drawing from her own experience overcoming burnout as a communications director, she has coached thousands of leaders at companies like Chanel, AstraZeneca, and Google to foster meaningful, lasting change beyond quick-fix wellbeing solutions. Founder of Gains Consultancy, Pauline combines deep expertise with passion and authenticity to inspire better leadership and higher performance worldwide. She’s also a former PR Director, non-executive director, and charity trustee, bringing warmth and actionable insights to corporate events and conferences globally.

Please join us on 15th July to explore: ‘From Burnout to Breakthrough: How to Build Anti-Toxic Cultures in Agencies.’ Agencies are facing a critical culture crisis—burnout is rising, turnover is accelerating, and toxic dynamics are damaging both morale and performance. This interactive workshop goes beyond surface-level solutions to address the root causes of toxic environments. Through real-world stories, live polling, and a practical transformation framework, participants will explore how to shift from quick fixes to systemic change. Expect actionable strategies focused on improving retention, wellbeing, client relationships, and business outcomes.

What makes this different? It’s built specifically for agency life—pitch pressure, creative tension, and all. Participants won’t just listen; they’ll actively problem-solve real challenges with on-the-spot coaching and leave with tools they can apply immediately. This is where real change begins.