TRAINING : Managing Challenging Clients

Working with and managing Clients is challenging whether it’s in a WFH or hybrid working environment. This course will help you to relook at the way you have been working with challenging Clients and to rethink and refresh your approaches with hints and tips on how to handle difficult situations.

FORMAT

• A 90-minute training course running 10am – 11.30am
• Structured and interactive session with individual and small group exercises
• Zoom and Power Point used as session facilitation equipment
• Preparation task set for the course in advance
• Slides detailing course content available after the course

COURSE CONTENT

• Meeting Client expectations – what they expect from you
• Why are some Clients challenging and what makes them challenging
• Understanding what your Clients need from you
• Approaching challenging situations with Clients
• Dealing with dissatisfied Clients – strategies to use and approaches to adopt

COURSE OBJECTIVES

• To assist with understanding Client needs and expectations
• To provide constructive help for dealing with dissatisfied Clients
• Hints and tips to assist with challenging situations with Clients

DELEGATE LEVEL

Appropriate for junior to mid-level agency staff with any type of Client contact

DATE & TIME

15th October, 10am to 11.30am

TRAINER:

Fran Longford spent 15 years heading up Client business at various top agencies before becoming joint MD of Triangle Communications, an independent integrated agency and was responsible for both existing and new Client retention and agency staff development. Over 10 years ago she moved on to set up FL Training to pursue her passion for people development. She runs training programs and coaching for the marcoms industry to enable mangers and teams to perform at their best and to inspire them to motivate and empower their teams

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