In agency life, growth doesn’t just come from doing good work and waiting to be noticed. The people who progress fastest know how to build strong relationships, create opportunities, add value to clients and become commercially valuable early in their careers.

In this practical and energising session, Ryan Hall will share the mindset shifts and skills that help account executives, account managers and rising talent progress faster in agency environments. Drawing on the principles from his book Don’t Sell, Ryan will explore how to win trust, spot opportunities, grow accounts naturally and strengthen client relationships — without feeling pushy or overly sales-led.