The best people leaders don’t avoid feedback – they make it part of everyday conversation. But giving and receiving feedback well takes skill, courage, and emotional intelligence. In this 90-minute interactive session, participants will learn practical tools to share feedback that motivates rather than deflates – and to receive feedback with curiosity and confidence. By reframing feedback as a shared learning opportunity, participants will discover how to build stronger relationships, increase trust, and create a culture of continuous growth.

YOU WILL LEARN

• Why feedback is the fuel for development, performance, and trust.
• How to give feedback that lands – specific, actionable, and rooted in care.
• How to receive feedback openly and turn it into growth.
• Emotional intelligence techniques for managing tone and emotion.
• Practical tools for embedding everyday feedback into your team culture.

CONTENT

• The role of feedback in high-performing, connected teams.
• The mindset shift: from ‘difficult’ to ‘developmental.
• Frameworks for effective feedback conversations
• How to receive feedback well and model openness as a leader.
• Quick-win tools to build a feedback-rich culture.

DELEGATE LEVEL

Designed for managers with at least 6 months’ experience who want to strengthen their ability to give clear, constructive feedback – and build teams that are confident to do the same.

DATE & TIME

24th September, 10am to 11.30am

TRAINER:

Jo Webb is a Leadership Coach and former Chief People Officer with over 25 years’ experience helping creative and marketing agencies unlock leadership, culture and performance. Jo specialises in building emotionally intelligent, human-centred leaders who can drive high performance in fast-paced, hybrid environments.